totally disgusted with supposedly SA's best network and broadban provider

our experience with TELKOM has been terrifying over the couple of month we took advantage of their special of uncapped wifi 4MPS LINE at R600 which was additional to our current telephone line , but we have had endless problems every single day with the line speed which was only 2mps or less compared to what we pay for, so we decided to do an upgrade to an 10mps line and since then it has been worse, we have been calling Telkom every single night with regards to the slow line speed and no / failed connection. we have been experiencing very bad weather in Durban and our line has been cut, we have reported this fault and no one has come to fix the line, we saw some guys working on the Telkom box on our road a week ago, since then we have no phone line connection no wifi connection NOTHING, they did not even bother to notify us that our lines will be down.. I really expected to have a hassle free experience with Telkom, they bill us every month for their money yet they cant even provide a basic service that we require and pay for every month without fail, I am totally disgusted I have screen shots of all the fault logins and low mps line records if anyone would like to see them. I am planning to take my business away from TELKOM and wont encourage anyone to use their services.