Totally disappointed with Telkom

I am so disappointed with telkom's service it just goes from bad to worst.

I haven't been working but when I was working my payments were always on time it's just the passed few months that have been really difficult. I haven't been working since March.

My account has been behind with payments so I made arrangements around the 14th of July to make payment.

The consultant I spoke to on the phone told me that I would have to pay 40% the 1st month which is July then 30% the following month plus the normal monthly installment for the month which would be in August and ofcourse September would be my last payment to have my account up to date.

I was owing R2993.21.

40% of 2993.21 = R1 197.28 30% of 2993.21 = R897.96 30% of 2993.21 = R897.96

Total = R2993.21 This would be correct.

I also asked the consultant around the 14th of July if this was correct and she said yes it is so I agreed for the arrangement according to this, also I told her 3 times over please debit my account on my debit date which is the last day of the month and she assured me that my account will not be debited before the last day of the month which is the 31st of July 2019 and I explained that last time I requested them to debit me on a certain date and it never happend, they debited me before my requested date, she said no it will not happen again she will even make a note of it when logging the case.

On the 26th of July my account was debited with an amount of R1496.61. I don't know how Telkom got to that amount and again I was not debited on my requested date.

I called Telkom and spoke to a consultant by the name of Sibongile Ubisi and she told me something totally different than what the consultant I made the arrangement with had told me, so I explained what the other consultant told me when making the arrangement.

Sibongile then said that the arrangement was not official so I asked if that is so howcome I got debited R1496.61? She had no answer about that.

She said she would get back to me via e-mail but still I haven't had any feedback concerning this matter.

What is that amount for ? It's not the total amount I'm owing and also it can't be 40% of what I am supposed to be debited with according to the arrangement made.

I had already budgeted myself and had personal things to do with the money that had been debited on the 26th of July.

I went to the bank the same day and reversed that unauthorized debit order and was charged an additional R40 bank charges, I also had to fill R200 for pertrol, I don't live near the bank. Please see attached bank statement to prove this.

Telkom always says their calls are being recorded, please can you do us both a favour and to save yourself time and rectify this mess, pull out the call recordings and listen to them yourself.

Yesterday 30th July, I paid R1293.21 on the telkom website towards my account for number ***. If Telkom cannot sort this mess out I will have no choice but to take this matter to higher authorities.

Also every month that my account didn't get debited I was being charged a rejection fee how is that fair.

Case number ***0 (14th of July) Case number ***9 ****h of July - with this one I am not sure this is what the consultant I was chatting with gave me but I called and made arrangements on the 14th of July also on the 11th of July I remember calling about my internet being down)

Just keep in mind I am not 100% sure with dates it's just estimations.

Please see attached chat about case numbers.

This was the email I was supposed to send but even that the Telkom consultant gave me the wrong email adress. I have everything to prove whatever I am stating in this message.