Totally disappointed and dissatisfaction trying to deal with Telkom accounts

<p>I settled and closed my mobile data account with telkom after they listed me with ITC in December 2014. </p> <p>I stopped paying my account cos my issues of bad service or no service could not be resolved after numerous attempts. They updated my profile with itc in January,February and March 2015 as paid up but listed me as 90 days plus arrears in April 2015</p> <p>After numerous attempts contacting 10210 they fail to provide me with a letter stating that the account is settled. They tell me they can't provide me with a reference no . All they can do is send a email to their back office who will mail me a letter stating the account is paid in full.</p> <p>I asked the consultants to provide me with a email adress or phone no of their back office so i can personally phone them . This has been ongoing since June 2015 and not resolved yet!!</p> <p>i also tried to solve this problem with trans union but I couldn't because they need the settlement letter. </p> <p>In total i have wasted many hours on the phone and even went into our local Telkom office to try an solve this. It's sad that ee must put up with this frustration because of people that's been employed to do a job that's totally *********** to communicate or solve issues </p> <p>I've never been so frustrated in my life and hope somebody out there can help me with this.</p> <p> </p>