Totally disappointed and disgusted

<p>I purchased a new cellphone contract with telkom mobile, in August 2016. The network ever since using it has been total ****, video calls is barely visible due to poor coverage and keeps reconnecting, voice calls are even worse you can barely hear the person on the other side. For the past two weeks, I have been having a problem with connecting to WiFi and the staff at the telkom store cannot solve the problem, 1st they said that their network was down, and I must try other hot spots only to discover that my access has been denied. I don't see the point of paying for a service where I cannot utilize what im paying for or have *********** staff who can't solve my problem. I had to go to another branch to be told my phone has to be sent in to sort the WiFi which takes upto 7-21 working days, such an inconvenience to me. When I go back and tell the telkom store "what the problem is and what has to be done." They show no sympathy and give me a don't care attitude, instructing me that they will have to send it in as per what I said because they have never encountered a problem like this before. Please train staff accordingly instead of sending me around to figure the problem and let them know how to help me. All they care about is the sale and not the customer service. Totally unacceptable.</p>