Totally a F****ked up Company

<p>So I get a message on my router that my account is in arrears and will be cut off within 24 hours. I contact telkom mobile and enquire as it is impossible for me to be in arrears with the said R507 as they claim. I send in my proof of payments as per request from the agent. I also advise him that my income depends on my internet connection. He assures me that he will get the back office to look at my POP that i've sent him ( as from September 2015)</p> <p> </p> <p>Since this morning, my connection was severed. nothing works. I get home tonight, try to log in to their chat site. Lady by the name of Busisiwe tells me, upon my request that a manager can do nothing with a reference number. She refuses to phone me back. tells me to phone 180 and request to speak to a manager. Regardless of me telling her that I cannot phone. she DISCONNECTS the chat, TWICE.</p> <p> </p> <p>Eventually managing to get a handset that I had to go and borrow from a neighbour 9 o clock at night, I attempt to phone 180 just to get a f.d up voice saying the operation failed. Previously I had to run up a bill of R1500 talking to them from my staff contract ( I work for one of their competitors ) and have logged three hello peter complaints to which ALL THREE OF THEM IS STILL UNRESOLVED.</p> <p> </p> <p>I do work online outside of my normal working hours as a software developer. the moment my internet connection goes down I do not have access to my secure drives and libraries that I use, as well as my clients cannot download their software updates etc. I get paid in American Dollars, at an average of about $75 per hour. I am going for 24 hours without my internet connection. With their attitude, I might be offline until Monday, when someone eventually snorts their cofee and accidentally wake up from their eternal slumber. Thats 72 hours of me being offline, and a loss of ( on average ) $5400, which translated into our currency goes for around 77 thousand before taxes.</p> <p> </p> <p>I am sick and tired of this company, and their lazy assed consultants who are downright rude and unhelpful.</p> <p>So please Telkom, come fetch your stupid router and it's sim card and SHOVE it where you are hiding my payments. I don't want your services anymore, and I am god****ed glad that my own employment company came to my rescue within minutes that I SMSd them ( after hours, having a sales consultant phoning me back, and activating my new contract within MINUTES )</p> <p>I am currently using my NEW wireless connection, to type this review. getting speeds that is DOUBLE of that from Telkom on a good day, with a ping of 75ms to an INTERNATIONAL server.</p> <p> </p> <p>Sincerely looking forward to whatever generic hogwash your company will respond on my review, and most certainly looking forward to screaming at whoever is going to phone me to try and redeem yourselves. With me, you have had several oppertunities to do so, and you failed dismally Even my ICASA complaint against your company has had no response.</p> <p> </p> <p>I highly recommend that all consumers should stay the hell away from this company, as you will most likely have a heart attack from trying to resolve issues when they happen. ( note i said when, not if, its a given ) If you do associate yourself and take out a contract, I highly recommend you get another, secondary contract, and while you are at it, take out medical aid.</p> <p> </p> <p>Utterly disgusted.</p>