Total unacceptable service

After a year of having a new account, and the old account being closed. I still receive invoices, amounts still go to the wrong account which lands up me with a suspended line. The incompetence of Telkom to close an account (which does not get paid) is astonishing. They are fast to suspend etc your stuff and when asked and confirmed by them that they closed it, it is still open A YEAR later. Now I am told o, you have to go to a store get a form and have it closed. You fix it, You confirmed that it is closed a year ago, You fix it. Did you lie ? They use to mail the prove of payment and switch it back on. Now its wait 48 hours mam. I must have heard that 53 time during my hour call. That only means, we are incapable of assisting our clients that pay our salary, we don't care that you run a busy from said account. We don't care about you as our client, you are just a account number. Total useless customer service, no ethics and totally passing the buck to other departments.. what a waste of a department. You should close that and only run the one that can help. Now i want all the money paid back from the last year billed on the ''closed account'' Pathetic service. !!!