Total of 5 Hours on the phone. Still no progress.

I had a residential telephone line installed on the 17th of June 2015. I've been trying to get the line converted to an ADSL line since then. I've called about 6 times, amounting to a total of about 5 hours of my time, and I'm still no closer to getting the line converted.<br> <br> The call centre consultants keep transferring me from one department to another but no one seems to know how to resolve the problem. My telephone number belongs to The City of Tswane for some reason so I still don't have a voice line in order for them to convert it to ADSL. The fault lies with Telkom but I have no way of sorting it out. <br> <br> It has been the worst call centre experience I have ever had. I strongly advise Telkom's management to listen to all the recordings to get an idea of the endless frustration that I have been subjected to. <br> <br> I'm at a stage where I just want to cancel everything and get internet from a wireless provider.