Total lack of service with installation of Wifi

On the 8th of December a technician installed an ADSL line in my house. After struggeling for several days and many hours to reach 10210, the ADSL line was registered. Struggling since then with numerous tracking numbers on different dates I am now sitting with still no ADSL or internet. The tracking numbers was 22 December 155CTK221215, 12 February 135CTK120216 and 15 February 185CTK150216. In the meantime it became apparent that the ADSL line was never physically installed. A technician broke both antennas of my Wifi unit. This case has been escalated numerous times. We are still waiting for feedback. Even my fault reports has been cancelled by Telkom itself without feedback. This is the reason why everyone is calling for the privatisation and accountability of Telkom. Pathetic service