Total lack of service - Telkom

Telkom must be the most pathetic business ever! We cancelled our contract with them due to a lack of service delivery, and received confirmation thereof (see below). However, since then we have been billed on a monthly basis EVERY month. Every month we get a new case number, we have to go to the bank to reverse the transaction, we are promised the problem is sorted - until the next month. How can we ever get this to stop??

We regret to see you cancelling your account with Telkom. Please note of the following: Cancellation Order Number: ********** 21A Your Request to Cancel: All services on landline Service Number/s: ********** 670 Cancellation Effective Date: 2018/09/24 Order backdated: 2018/08/24 Notes: No longer need service