Total lack of service or understanding of issue

went into a telkom store to arrange for a transfer of an existing telephone line from clinic to medical centre 300m down the road. this was done 2weeks before our move , given a reference number and told service would be activated on 2nd August . It is now the 29th August , 144minutes and 8secs of time on the phone to telkom, 2 visits to Telkom store and still no line!! Each call we are told either they will escalate ( just a word that they throw out) or that verification of address is still pending . the Medical centre has been there for 30 years but Telkom cannot verify the address!!!! They promise to send an SMS to confirm request and I'm still waiting for for the first confirmation , they say the request was logged on the 10th August ???? Just received my account and what a surprise to see that I am being charge for the line and the extras , yet do not even have a line or instrument to use , paying for a service which has not even been installed , and have had to call forward all calls to the practice , with no answering service etc, it appears that its ok for Telkom to disconnect you for non payment but as a consumer you have no recourse to loss of income due to the inefficiency and lack of service delivery by Telkom. I am now considering all of my Telkom services in both my home and practice , just not worth the aggravation and total waste of productive time sitting on the phone for literally hours.