TOTAL LACK OF SERVICE AT TELKOM

Telkom have been double billing me for months ADSL and FIBRE. Despite logging queries, making call (which takes about 20 minutes to be answered and then cutt off) , sending emails (to get a response that the mailbox is full) I am without Internet for 2 weeks. I have spent about R1500 on data in these 2 weeks just to get my work done and my daughter's online studies. I've gone into 2 different stores (after waiting for +1hour in a queue) only to be told they cannot assist. I am beyond frustrated.........