TOTAL LACK OF SERVICE

Telkom was supposed to move my line to my new residential address on the 3 December - in January I was advised that there is no port available and they cannot advise when there will be one available. In light of this I cannot see the point of having to pay a monthly fee for a service which you cannot provide. I emailed a cancellation request for my line on the 15 Jan 2016 - receive an automated reply saying someone would be in contact within 48 hours - 1 MONTH later I had heard nothing so I went into one of the Telkom Stores (Cape Gate) and was told they cannot assist I must call 10210 ... So I called 10210 - only to be advised that no cancellation is on the system and that I must resend the request - which I did on the 16 February 2016 - once again I got an automated reply saying somone will be in touch within 48 hours - 15 DAYS later and I have heard nothing. WHAT MORE DO I HAVE TO DO TO GET MY LINE AND ALL MY SERVICES WITH TELKOM CANCELLED. Telkom please do not expect me to pay any further costs related to this line # ***. This was posted on facebook on the 2 March, received a reply saying some-one will be in contact VERY SOON - 6 days later and nothing - CANCEL MY LINE!