Hellopeter
Share Your Experience
CG
Christian G

1 reviews | Active since Feb 2015

09 Oct 2017, 05:43

Total lack of response

Fault no: 280CNK170917

Once again Telkom has demonstrated its complete inability to maintain its customer service. It is now going into the fourth week of no telephone for both our lines and no DSL for the one line as well. With the violent storm we experienced last month cables were snapped in three different places due to falling trees. I have been receiving SMS's telling me that the fault is being handled. What excatly does Telkom mean by this because we have had absolutely zero response from any technician regarding these two faults!!

Once again I have to resolve to demand tactics to get the problem solved. I therefore DEMAND that Telkom fix our lines!!

Christian Giesen +27 82 ********** ********** Alt: **********

0
Replies (4)
CG
Christian G's update12 Oct 2017, 10:37
Reviewer Update
AMAZING Isn't it?!?!? Zero response from Telkom. What is it going to take for Telkom to fix my @$#%#@ phone lines??? At least have the courtesy of responding to me!
CG
Christian G's update30 Oct 2017, 11:44
Reviewer Update
We are now into week 5!!! When is Telkom going to fix our problems. 1. No telephone line in main house. DSL Works intermittently. 2. Cable still not repaired in three places along fence and on street. A cable technician came by and promptly informed us that he was handing it over to another "Cable" person. REALLY TELKOM??!! How many cable departments is it going to take to fix my problem???!!! You are laughable. Telkom is a joke. You have zero conscience and even less conscientiousness. In other words you don't give a damn about your customers!!! FIX MY PROBLEM!!!!!!!!!!!!!!!!!!!!!!!
CG
Christian G's update05 Nov 2017, 10:07
Reviewer Update
WEEK 7 AND STILL ZERO RESPONSE!!! WAKE UP TELKOM AND HAVE THE DECENCY TO RESPOND!!!
CG
Christian G's update05 Nov 2017, 10:09
Reviewer Update
WELL, WELL, WELL.... TELKOM HAS NOW BLOCKED THE ONE EMAIL ADDRESS THAT YO COULD USE TO CONTACT THEM. THIS EMAIL ADDRESS ********** NOW NO LONGER WORKS!! WHAT A BUNCH OF ***ARDS!!