Total lack of customer service

I app**** for home Adsl on Tuesday last week, provided all of the info required, easiest sale someone would ever make. I missed a call from telkom once because people do work and I was in a meeting. They didn’t bother to call back, I called them the next day to ask what’s happening, I got told because I didn’t take the call the application hadn’t been processed. The lady said she would have them call me the next day in the morning. No calls, after calling telkom 3 times, still no joy, I get told it will be installed in 7-21 working days but that it says urgent on the system so it is priority.

I am in sales and if people did my job for me as I have done for telkom, my life would be bliss. All you had to do was call and confirm.

If this is the customer service I receive trying to get a service from telkom, what is it going to be like when I have a technical issue.

Have you guys got so much money that customer service is no longer important? Seriously telkom, there are so many providers out there, you should strive to keep the customers who chose you!