Total Inefficiency

On 26 Aug 2015 I went into Telkom branch (Hillcrest KZN) to submit a monthly debit order instruction & all necessary docs to purchase data & was told there would be a 72 hour delay whilst our company is vetted - I accepted this delay.<br> <br> It's now 11 Sep & I am still trying to get feedback regarding this request. You can't call the branch because they don't answer their phone, you can't leave a message because their mailbox is full & they don't respond to their emails so I went back into branch but nobody knows about the request & nobody is prepared to help.<br> <br> I tried phoning the Telkom line & was on hold for over 1 hour being transferred around departments but nobody can assist because nothing has been submitted into the system by Hillcrest.<br> <br> I want to speak to management about the Hillcrest branch complete inefficiency & incompetence & do not wish to speak to the branch manager. I requested details of the regional manager & was denied any contact details.<br> <br> My details have now been lodged with somebody in management, however, nobody can give me details of who will contact me in this regard - In the meantime, I just sit & wait.<br> <br> The situation is simply hopeless & infuriating!