Total incompetence , useless

Total incompetence. I am unable to renew my cell contract due to some pending order back in 2017 that was not deleted off the system at the time as I ended up taking another device . Dialing 180 unable to assist and told to vissit a Telkom store which will be able to assist me. I went there on the 5th of November and was assured this will be rectified within 48 hours as they sent request through to the i.t. department to delete the old order. The i.t. ref no *** and the pending order no ***A. I call 10213 on Wednesday the 13th to try and upgrade , only to be told I cannot as I still have a order pending from 2017. I gave the reference numbers I received from Telkom shop Pavilion and was told it marked as resolved but nothing was rectified. It now still shows I'm only eligible for a upgrade in Nov 2021 when I'm actually already due 3rd November 2019. I've tried all avenues , online support , Facebook support , 180 , 10213 and even went directly to a Telkom store in the Pavilion. So when I say incompetence , it's a understatement. Totally useless .