Total incompetence totally not service orientated.

Would give Zero stars. They are not even worth 1 star. TELKOM EXPRESS Westwood Mall Durban

Did a sim swop cos the calls on the telkom sim were extremely bad quality, absolutely incoherent for about 3 months.. And this mobile number is my business number. Did the swop on Thursday, agent said the sim will work immediately. Lo and behold it did not. Went back Friday 9am, spoke to the other agent and he logged some call or what. Said it should be sorted. No it was not the sim was still not activated by the afternoon. Went back Friday afternoon at 3pm. Waited an hour in the queue to get in. Once in the agent that helped me in the morning still could not figure out what the problem is. I intimated this is not on as this is my business number and after six months of no income it was frustrating that i may be losing business as my number was not available. My income is dependent on this number as the number is my business number. I asked the agent to please prioritise/escalate the issue so as to resolve it. He then asked the manager for help. She came by and asked the agent to forward all the info to her in an email and she would follow it up the next day. I thought maybe this would be resolved the next day. Any ways thru all this the agents are not really forthcoming and do not seem to be customer centric. One has to interrogate them to get some kind of info out to try and understand what is happening. It seems the customer must know what they are doing. Duh. Any ways gave them time until saturday 230pm. Went by and the queue was like 10 people long, so I asked the lady at the door if the manager could see me as she knew my problem and give me an update. Waiting outside , wait wait then she comes back and says she will check what the status of my problem is. Thus they did nothing on my issue until I showed up again. OK I am like now fuming and trying to control myself. So I said please check and I will come back in 10 minutes. So I took a walk around the mall to cool off. Back to Telkom and she the manager was busy helping clients and I refuse to stand in the queue. So I asked the lady to please ask the manager if she had some update on my issue. Nope she comes back and says unfortunately the computer systems are down. Still I do not know what is going on. Now I am fuming and getting hot and sweaty. Temper boiling. So I left STILL CLUELESS , to prevent myself from exploding on the scene as I was getting very unpleasant thoughts. This is the service one gets. But they will debit your account every month on the turn. So we pay for no service. Will try again the fifth visit tomorrow Sunday, like I I have all the time in the world and nothing else to do. Do not know what the financial impact is on my business. And it is frustrating if one has had no income for 6 months and when u just start up again a simple mobile sim swop at TELKOM delivers your business a SUCKER punch. Will definitely port my number to a different provider once this is "SORTED I HOPE"