TOTAL INCOMPETENCE FROM TELKOM MOBILE
<p>I called Telkom Mobile customer service in mid December 2016 to advise that the banking details I have for my debit order which runs on the 1st of every month would be changing and that they are not to run the 1st January 2016 debit order as I would make a manual payment for the amount owing and then from the 1st February 2017 they are to use my new banking details for my debit order runs. I made manual payment to them on the 24th December for the full amount due by me and this amount by their admission reflected in my Telkom Account on the 29th December. Despite this they ran their debit order through my account on the 1st January 2017 which bounced and cost me banking fees., They then sent me sms to say my account is in arrears and my service will be disconnected unless I pay. I called them and told them I was in fact fully up to date with my payments so why are they saying I am in arrears? They said it was an error and that they have now sorted it out. Two days later another sms for disconnection of service !! I call them again to be told my account is now in debit because of a debit order return fee on my Telkom account but they would have it reversed. I also took their department managers e-mail address so I could put her in the picture about what was happening and to ask that she please expedite the matter to ensure that my service is not cut. Long story short after three e-mails to Telkom management (all of which were ignored) Telkom took it upon themselves to run my debit order the 1st February (including fees which they have not reversed) through my account on Saturday the 14th which bounced and ran it again on Sunday the 15th which also bounced !!!!!!! Total fees cost to me in my banking account for returned debit orders which should never have run until the 1st February 2017 is R373.50 !!! I despair with the level of incompetence I face with their customer service accounts department of ever being refunded this amount and having them reverse their returned debit order fees out of my Telkom Account. Where to from here when even their management seems to totally ignore their clients ?</p>