Total Incompetence from Telkom

I am completely perplexed as to how a company as big as Telkom can be so totally ***********! In September 2018 I put in a request to have my Telkom line moved to my new residence. When they finally sent a technician to resolve my query, he gave me a new Telkom land line number, in spite of the fact I had moved 600m down the road. He informed me that this would ensure the move happened more quickly. Fast forward 5 months, and after not having been billed for the old line, it has now miraculously appeared on my most recent invoice. In an effort to resolve the issue, I visited the Telkom store in Fourways Crossing. They logged a call (because they wouldn't help me) but I never received a call back from a Telkom agent. I also called Telkom myself, only to be told there are high call volumes and I should leave me number and I'd get a call back. Still no return call either. I then logged this online and received a reference number. This is now almost 3 weeks and I have not received a call from Telkom and the service is still showing on my account.

Not one person is willing to assist in getting this error on their side resolved. It's disgusting that I have to run after Telkom in order to resolve an error that they have created. It is no wonder that nobody wants to purchase services from them.