Total Incompetence

Last year October, my father received a call from Telkom to change from a capped to an uncapped line. He went through the whole process per telephone with a consultant. In December this change hasn't taken effect. Beginning of this year, my father tried again to make the change to uncapped. He started out online and then spoke to an consultant once again and followed the whole process. A few days went by an eventually we received a message that our line will be offline for 48 to 72 hours as Telkom made the change on our line to uncapped. We received this message last week. Since Thursday last week to now, we have had no Internet. We have made 2 calls to Telkom which the first consultant said our line should be operational by end of this week hopefully (their words). I made another call today to find out if we would have internet by tomorrow, but their system is offline. Absolute terrible service. How can any professional company run like this? Empty promises and no customer service.