Total Incompetence

I tried to port my mobile number to Telkom mobile, living in the Hatfield area I would visit the Telkom mobile store in Hatfield Plaza. Day after day I was sent away with the same story of their system being down. After I finally started the process of porting my number to Telkom mobile, I was told that this could take up to 72 hours. After a week my number was still not transferred. I went to a Telkom store in Menlyn where they told me that a request was never placed to transfer my number. They assisted me to transfer my number. A week later (after my number was finally transferred) I went back to the Telkom mobile store in Hatfield for some basic enquiries about using the Telkom LTE network. I asked the lady how I could use the LTE network because I did not have access to it on my phone. She told me that she does not know. I asked her where I could find out, and again she rep**** that she did not know. I have now been a Telkom mobile user for two weeks and I have had more problems than I had for over 10 years at Vodacom. I am seriously starting to question my move.