Total incompetance

<p>On 3rd September, my phone plus those of three neighbours were taken out during an electric storm. I lodged a fault. Somtime later a Telkom technician came round and after checking found that lightning had caused the damage. On returning to his office, he marked the problem as resolved even though the line was dead. Several days later I again logged the fault and received a new reference number. I received a reply saying the problem was with their technical department, but of course no apology. Today (27th Sept), to add insult to injury, I have received an account for September. This is for a service that is not functional. This is blatant incompetance. I suppose being a monopoly and a government unit, customer service counts for zero.</p>