Total frustration with inefficient system

I'm the owner of the account with 4 associated mobile numbers (of which I'm paying the bill). On enquiry (when 2 of these mobile numbers are due for an upgrade) I was told that my ID number is not linked to one of these mobile numbers. For the said number the agent refused to give me information relating the enquiry ( for the upgrade due date).<br> <br> I'm totally frustrated with the total inefficiency of this company. In the last 6 months I've spend more than 15 hours in the Telkom Mobile shop in order to resolve various problems. There is no easy way to either through the internet or telephonically resolve problems. <br> <br> This problem is above my understanding as I'm authoriser of the monthly debit order. How can it not be linked to my ID number on their system???<br> <br> Be careful when dealing with Telkom as it appear that you would be expected to spend many hours on your feet waiting in a queue. It seems like my only option (for a very simple enquiry) that I'm (again) forced to go and visit the Telkom Mobile shop to get this issue resolved