Total Epic Fail

Two months ago I signed a mobile contract with Telkom for the first time, biggest mistake I could have made. Both consultants I dealt with in the shop explained the contract incorrectly to me, on two different occasions. Through the call centre I then discovered that free minutes are only for calls, according to the shop consultants it was for sms's as well. First mess up they made cause if they knew their product well enough they should have been able to tell me the proper story. <br> Then my instalment goes off the middle of the month when my contract specifically indicated end of month. Again, after struggling to reach the call centre they then confirmed my details had been incorrectly inserted. What's more strange is that there isn't even a consultant name on my contract. <br> <br> I think it's absolutely ridiculous that staff are uneducated on the products been sold, because now I'm stuck with a contract I don't want. Also, how do you enter the wrong instalment dates, at the end of the day I chose a specific date for a reason, its not right that staff are so unfocused on what they're doing.<br> <br> It's disgusting service, and I would like a response to this.