Total dissatisfaction to my queries, on several attempts.

Due to an error on my side when applying for the original Telkom service, and the problem subsequently apparently rectified, I still do not think that I have been billed correctly, according to my original request. Calls to the billing department as well as the sales department could not answer my queries and kept passing the buck... I was told to take up my query and problem directly with Telkom in George.

(In the meantime my account which I stopped paying, was handed over to MBD. I received a call from them, which I missed. I returned the call. No answer). I do not live in George and it took weeks before I could get there. When I did get to Telkom at the Garden Route Mall on 7 August, 2010, various excuses were given why they could not help me solve my problem by supplying the needed information re service charges and my personal account billing. I enquired about other services to which I also could not get exact figures concerning relevant costs involved. I app**** for another, what seemed to be, more economical service, but was not satisfied with what had transpired, neither with my new application. Nothing was totally clear cut. I was advised to call the accounts department at 10210 to solve my queries!

I called this number again on the 17th or 18th Aug, and spoke to a person at the billilng department, from my cell phone (as my Telkom service was suspended). After a 20 minute conversation (and R50 down the drain), plus an unacceptable attitude, I was still without help. I called again, and went through to the sales department, hoping to get cost information from them. Although well received by Nolwase, she could not help me either. I was told to try Telkom shop in George!!! Or I should call Customer Service at 081180. I called "customer service" at the number supp****, but landed up with the normal 10210 menu, with no further options where I could try to get satisfactory help.

So, my line has been suspended due to non payment. I cannot get exact information concerning queries re my account billing. I am stuck. Would greatly appreciate a call from somebody who can solve my problem.