Total disregard of failure to fulfill contract

For the last 2 months, my unshapped, uncapped LTE connection has been running at 2mbs from 7pm to midnight or longer instead of 90mbs.<br> <br> Telkom offered nothing more than a response email and a few calls of empty promises of testing the line from 7 on wards and getting updates.<br> <br> There has been no action outside of generic replies in regards to a complete failure to deliver on the contract agreement. <br> <br> I do not use the services that are measured with in the FUP and due to that, I, for no reason agreed upon, can have a shaped connection.<br> <br> Due to conscious disregard of this issue, if nothing is done to fulfill the contractual agreement I will be escalating this infringement further.