Total disregard for new potential customers

I was at the telkom mobile store in gateway on the 13/12/17 with the hopes of getting a contract for the first time with telkom. The lady said it should take up to a week at the most to find out whether my contract had been approved. Although I had an outstanding document which I promptly sent to the consultant later on that day. A week and a day has gone by. I have tried calling and I have tried to send the conultant in gateway an email to ask for any feedback but none has been received. I find it to be a very poor service on behalf of telkom where they are not able to give the proper feed back to potential customers. I'm also shocked at the services of gateway and mainly the consultant that has helped me because there was no reply received from her. I spoke to a lady in telkom pavillion and she said it's the consultant that helped me that should be making sure my application goes through and it takes 72 hours to receive feedback. I just would like to know if this is how telkom treats customers? Especially potentially new ones. Couldn't be more disappointed. Telkom Gateway - The upgrade you'll did for the store means nothing if your customer service is terrible. Also you'll need to answer your phones.