Total disregard for customer's needs

Fault logged 5 Jan 2018 - Ref 87CEK050118 due to ADSL line being down - i.e. no phone and internet connection. Received SMS from Telkom confirming fault logged. Called 10210 on my cellphone to follow up on 6 Jan, call centre advised that fault was being trouble shooted remotely. Called 10210 on 8 Jan, told that the fault was being investigated and testing being done on the exchange. Received SMS from Telkom on 8 Jan stating that the fault would be attended to shortly. Called 10201 to follow up on 9 Jan, call centre advised that the fault was being tested on the exchange, but could not confirm that a technician had been assigned. Walked in to the Telkom Knysna office to lodge a complaint about the length of time taken to fix the fault - consultant confirmed that a technician had not been assigned. She entered a message on her computer to escalate the matter to the manager of the technical department. She apologised for the delay but said there is a backlog due to staff being on leave over the holidays. It is now 15h32 on 11 Jan and we have still not received any communication or contact from Telkom. I have always praised the service received from Telkom to friends and family, but this has now changed drastically due to this dreadful service experience, which I am now rating as totally unsatisfactory.