Total disgust at Telkom service

It's been 4 months and I've had endless problems with Telkom / VumaTel without any resolution in sight. I have lost all confidence in Telkom - they simply just can't get it right.

I had an ADSL line with Telkom without any issues, they called me and offered me Fibre at a slightly higher premium. I immediately jumped at this opportunity. That it seems was the start of all my problems. My Fibre line (uncapped) is meant to be R 800.00 monthly, compared to my ADSL line (uncapped) for R 600.00 monthly. As soon as everything was done I had invoices from Telkom for R 4500.00, Then R 1500.00 and the latest invoice R 1650.00. This resulted in me having to call Telkom each month, spending more than 60 minutes on the phone with them each time, all this whilst calling from my cell phone - to try and get the billing corrected and yet up to today - it's still incorrect !!!

As if this is not bad enough - I app**** for a 20Mbps line. When VumaTel installed and tested the line, I had speeds of up to 23Mbps. Once Telkom provided me with the service, my speed immediately dropped to 4Mbps. I have raised this on numerous occasion with the team leader at Telkom (Nkosinathi Mzimela), and again up to today, this has still not been corrected. To add insult to injury they continuously invoice me for them providing me with a 20MBps line, of which currently the speed is 25% of that.

I've emailed Nkosinathi on 4 different occasions and he's response remains the same: "it will be escalated", well 4 months later and my billing is in a mess, my WiFi speed is 25% of what it's meant (and surely billed) to be, and it's costing me hundreds of Rand's in telephone calls trying to get these *********** people to simply deliver on a product they initially offered me??

Is there any 1 helpful person at Telkom ?? I Think not,….

To quote the movie dodgeball:" It's like watching a bunch of retards trying to make love to a door knob",..