Total discuss in the service given to pensioners

I am total and utterly discussed with the services Telkom is providing pensioners of 70 year old

After two months of no phoned lines, no communication from Telkom 70 year old pensioners had to call centre after call centre and visiting one branch to another with out give a proper direction or what is going on or what to do just to fined out today they have to phone another call centre to order a new phone and migrate of 2months of finding out what to do.

As there son I had to intervene us this took so much stress out of them and they even more confused in what to do and the way forward.

I phoned the call centre yesterday 2018-08-16 where they advised my parents had to go into the store to migrate to fix line look alike and which was also said only the store can do it because they have an adsl link to the line.

When they got to the store this morning 2018-08-17 - N1 city they redirect to another call centre to upgrade the fix line and of which they had to send and email.

Is this the Service you guys give to 70 years old pensioners getting a state pension? They have to drive up and down wasting petrol - phoned call centres wasting airtime.

Giving people contradicting information send them up and down from one store another.

This us unacceptable and total in human treating old people in such a manner