AS
Adeline S
1 reviews | Active since Oct 2017
24 Oct 2017, 15:03
Total disappointment at Telkom service
I was travelling overseas in Sept 2017 upgrade my contract to unlimited calls and activated roaming in-store 2 weeks prior. Got overseas, no roaming activated, no calls allowed. Prior to going overseas the new packaged of unlimited calls was never activated and now they charging me a prorata fee. Logged this 4 times already. Case no. ********** 5. They closed the case twice because no one at Telkom can understand this simple query. I did not get the service so why bill me. Their billing has been a mess ever since i joined them. I just want to close all my 6 contracts now and never deal with Telkom again.
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Replies (2)AS
Adeline S's updateReviewer Update
28 Nov 2017, 13:38Hi There,
No one has contacted me or tried to help me resolve this yet. This is so unprofessional. I also found out that the store consultant Chadwin had a second contract signed to my name when I was overseas. How can Telkom allow someone to open a contract on my name? This is serious breach of contract and I have cancelled all my services with Telkom and had my bank block any payments or debit order from Telkom. This gross negligence on the part of Telkom. The Cresta Store manager is non responsive these days to my emails after discovering that someone else signed a contract on my name.
AS
Adeline S's update28 Nov 2017, 13:38
Reviewer Update
Hi There,
No one has contacted me or tried to help me resolve this yet. This is so unprofessional. I also found out that the store consultant Chadwin had a second contract signed to my name when I was overseas. How can Telkom allow someone to open a contract on my name? This is serious breach of contract and I have cancelled all my services with Telkom and had my bank block any payments or debit order from Telkom. This gross negligence on the part of Telkom. The Cresta Store manager is non responsive these days to my emails after discovering that someone else signed a contract on my name.
AS
Adeline S's updateReviewer Update
16 Feb 2018, 19:20Still waiting
AS
Adeline S's update16 Feb 2018, 19:20
Reviewer Update
Still waiting