TOTAL DISAPOINTMENT

I ordered a cellphone online from Telkom, everything was approved, i specifically advised them what type of cellphone i require which was the Iphone 8+ 256GB and that i want it delivered to my work address and i was assured that everything was finalized.

I Waited over 4 days to receive any communication(unacceptable) and on the day of the delivery the courier company went to the wrong address and was unable to rectify the mistake the same day so i had to wait another day(who does that).

Today the courier came to my work address as per my instruction but came with the wrong phone.

I don't not understand what type of service Telkom strives for but based on the service i received and in a day and age where everything is done now this is the poorest service i have ever received, have ever heard about and experienced.

i called them today inform them about the situation and they also were not able to rectify it immediately yet the funds were deducted from my account.

i expect this to be rectified today and if not i want this agreement to be cancelled and i will not longer require any of their services.