Total denial of infrastructure requirements

Telkom ADSL problem, Pierre van Ryneveld, extension 4.<br> Problems:<br> Poor signal strength <br> Lack of infrastructure requirements <br> Too far away from exchange<br> Underground cables are damaged<br> Attenuation level greater than 60Db<br> 2mb line recieving half a mb<br> Solutions as explained by technician's:<br> Fibre optic cables are necessary for the distance<br> Underground cables need to be replaced <br> <br> Numerous calls to call centre. We have been placed on new ports multiple times. And none of this has solved our problem. Contacted supervisors on numerous occasions to escalate our problem only to be stopped there and the issue has gone no further. <br> A call centre agent has contacted us and stated that they will look after the people closer to the exchange before they resolve problems further away. Supervisor agreed they cant fix it. System said it was fixed and to wait 7-14 days and to phone again.<br> Go back in our log history and it will be clear that we have logged faults and complaints for many years and the problem has not been resolved. We have paid for a service that has not been delivered and I find Telkom's lack of service delivery appalling. Anyone in the area with the same problem please leave comment.