IG
Iris G
1 reviews | Active since Sept 2014
06 Jul 2016, 12:44
Total Area Failure
<p>Lombardy East and Rembrandt Park started experiencing mass line loss at the beginning of June. As a community we logged calls together and were told it will be resolved. After 3 to 4 weeks most lines came back up. Now the entire neighbourhood is down.</p> <p>No telephone lines are working. </p> <p>We can not get an ETR.</p> <p>We can not get anyone to answer calls as to why the entire area is down when we have had this happen a month ago?</p> <p> </p> <p>This is totally unacceptable. </p> <p> </p> <p>How is anyone supposed to call for help, conduct business, send and receive emails?</p>
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
07 Jul 2016, 08:17HI irisg
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected number and ID number for the registered owner when possible. We will task our team to attend and advise . Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply07 Jul 2016, 08:17
Official
HI irisg
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We would like to assist. May we please request to provide the affected number and ID number for the registered owner when possible. We will task our team to attend and advise . Please use the following e-mail address to relay the requested details: Email: *** or alternatively reply to this private HP post. Please include the reference number below in the subject field should you choose to e-mail.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,