Total and complete incompetence ala TELKOM

My "new" Fixed Line Look Alike are dropping calls constantly, no proper conversation possible. I app**** to change to a normal land line on 9 Apr 2018. After numerous calls trying to get an update (having a ref no. ********** 42A for the application), today, 3 May (16 work days later), I get told there is no such application. What on earth for did I sit on the phone with Telkom consultant Balungile for 40 minutes on 9 April ????? Then, after today's consultant loads the application (AGAIN), when saying goodbye, I confirm that I want to change from a FLLA to a normal copper FL and would like an sms or e-mail confirming this. Oh my, she thought I wanted to change to a FLLA. How on earth !?!?!?! What does she see on the system???? My on-line account clearly shows I am currently on FLLA. So then she tells me I must call 10210 option2 option2 to first cancel the FLLA and only then can I apply for a normal landline. Surprise, doing that there is no option available for cancellation. What total and complete incompetence. I don't want to do business with Telkom any longer, they are not worth a cent of my hard earned money. Does anyone know how I can (easily) cancel my service ?