Toss Telkom

After my the pre ious account holder, my father, passed away, Telkom forced my mother to change her email address (which she did not want to do and they assured her that she will still be able to have access to her old emails) and she has not managed to receive any of her emails on the old address for six weeks. She is on a state becaise she does not receieve bills (including theirs) and feedback regarding the progress of the estate. Then the wifi was suddenly switched off. My mother phoned for a technician and it is now ten days later and the problem has still not been resolved. When she visits them they tell her that she needs to wait and if she phones them one more time the technicians are going to get "very angry" and then she will be charged for R1200.00 because they double-booked the technicians. The customer service is apalling.