TOP UP AIRTIME DISAPPEARS

<p>I have a contract with telkom, now and then i do top up on my accound to purchase data. On the 30th December 2016 I topped up with R80 (self service) in order to buy data and got a confirmation sms that an additional spend limit was added and I immidiatly tried to buy data and it said i have insufficient balance to purchase data, I spoke to an agent who told me they can see i did top up but balance is zero. The matter was escalated. on the 29 January 2017 I did the same this time for R100 and within seconds as i try to purchase data it says no sufficient bal the remaining airtime is R7, like where did the airtime disappear to within 2 seconds. with the first case I was told the story of mobile data being on and I do not agree but can data cost R100 in a second? now I will have to pay for spend limit of airtime that 1. i did not utilize 2. do no know what happened to it.</p> <p>The call agent could see the top up and confirmed that balance is low and I want to understand how is that possible and at that point my mobile data was off and no call was made.</p> <p>hope to get a proper response because at this time i am annoyed.</p>