Top of the Range Worst Service at Telkom

THE WORST SERVICE EVER!

I have app**** for fibre wifi connection at telkom on the 2nd if March 2021. They told me that I will get an installation within 7 to 14 days, more than 30 days passed and I called to find out what was happening with my application, they responded saying that my application was cancelled because a technician contacted me and my phone was off so they cancelled my application, then I left it there. On the 16th of April 2021, a technician came to install a device and left it incomplete at my house and said he will come the next day to complete the installation. He never came, I called him on that day and he kept on rejecting my calls and told that he is too busy and I am making it difficult for me to work by calling and asking when is he coming. So he came on the 19th of April 2021 and completed the installation and it worked for that day. The next day it stopped working, when I ask they tell me that my application was cancelled. Its been 4 day without internet and when I call the tell me that my application was cancelled and they are going to escalate this and my connection will be restored within 24 hours. Today I called and they will escalate again so this is the 4th escalation and I am asking myself, what does this escalation serve if it will not get this issue resolved. I am really disappointed and have no confidence that I will eventually get connected because this people cannot do their work, there is no record on their systems about my queries, they do not give me refence numbers and no way forward regarding my connection being restored. All I get is "I am going to escalate" then nothing! Order number ***A, I wonder if white people get the same kind of service?