Took nearly a year to get a technician out!

*** which turned into : star fault> 31549/11 created on 15/03/18<br> We pay for a 10meg line and have been struggling with pathetic internet speeds since August 2014. We only get 0.5meg in. Being a large guest house this is really bad for our guests. We reported it and nothing happened. I kept on phoning only to be issued the same reference number time after time.<br> In November 2014 I started getting calls every Friday or Thursday from Telkom, asking me if the problem was resolved. I then clearly informed them that the problem has not been sorted and that no one was here or called me. The line speed is still pathetic, our pole is still lying half way on the ground and the telephone line is still so soft that you can hardly hear someone on the other end. <br> December 2014 a Pietie called and said that he will come out, and never did. Eventually he came out, tested the line and said that he will be back in 30min..... I've never seen him again<br> Jan - Mar2015 I call and call until Goodwill helps me. 16/3/2015 Henry James comes out. Fiddle with the line and leaves. Friday 27/3/2015 they come to replace the pole but dont connect the line. Now we do not have a phone line at all?????