Took my money but did not deliver

I ordered a Samsung Galaxy J5 Prime on a Freeme 1GB special, which included 100 minutes per month x 24 months, on 5 January 2018. I got a reference number: AGW ********** 5001 On 9 January 2018 Telkom deducted an amount of R179 from my account, transaction reference number TELKOM8TA AGW ********** ********** 109.

A month later I called the Telkom mobile call centre to find out where my phone is. The person on the other end tells me that there is no order on my name and that the reference number, AGW ********** 5001, does not exist.

Could you ****ing *****s please refund the money you stole, or give me my phone on the contract that I and you agreed on.

Thank you again for cementing the thought that you are *********** fools that do not care about client service.