Too uneducated to solve a problem

Hi need some help. Signed up for Fibre bt my lte was nt canceled. Which we clearly requested be done before Fibre is active. Unfortunately icalled many times and the people that work for telkom are too thick to understand. Could you please get an educated person to call me before legal action is taken. Also two months of Dr orders went of for the lte R849pm......and the Fibre Dr orders did not go off R449pm. Simple logic to sort the problem out cannot be done by telkom.