Too slow to run a business

Dear Telkom, <br> <br> I am so frustrated with lack of infrastructure in your network. <br> <br> We have been long time customers for both my homes and my business. <br> <br> We have recently upgraded to a 10mbps ADSL line and the results of a speed test shows that this is a huge waste of money. <br> <br> I called an IT Technician to confirm that the problem is not with my system. (AT MY OWN COST)<br> <br> The line is too slow to access the most basic HTML sites and drops every few minutes. <br> <br> I logged a fault yesterday to say that I am getting no service. Reference number is: 488CRK310115<br> <br> PLEASE HELP!! All I want is the service and speed that I was promised! <br> <br> I would appreciate a response.<br> <br> Please see the performance test result link below:<br> <br> [URL Removed]