Too quick to get you connected but no service thereafter

<p>It's taken over 2 months to finally get telkom to despatch a technician to connect my ADSL line and that's not were it ends the technician can only do half the job because he doesn't have a router, he then asks that I go into any store and they will assist, I take a day off work just for this guess what their system is down and no one can assist. </p> <p>I than ask for senior managements contact details which can not be provided. </p> <p>This leads to no transparency how odd a major organisation like telkom can not provide management emails or contact numbers. </p> <p> </p> <p>Nevertheless the Internet provides all incorrect information and you can not get through to anyone. </p> <p> </p> <p>All supporte numbers for telkom does not work and no one can provide answers </p> <p> </p> <p>I have also tried their head office number it's useless </p> <p> </p> <p>They are to quick to call you back and connect you up but when you need help it's virtually impossible to get. </p> <p> </p> <p>How do so many of us loyal customers get treated this way </p> <p> </p> <p>I have also checked the numerous complaints that have been logged with little or no care to respond. </p> <p> </p> <p>This is really sad service from a giant organisation. </p> <p>Customer feedback should be used to better any company and ensure that their customers are seen too. </p> <p> </p> <p>This may still go unnoticed and I'm sure there will still be many after me that encounter this ordeal </p> <p>However I'm tired of keeping my opinion to my self</p> <p> </p> <p>I challenge any senior person to try using the normal contact deals that's listed on the net to try and get help may than you would understand what you customers go through on a daily basis. </p> <p> </p> <p>Yours Faithfully </p> <p>1 Day Old Customer </p>