Too Many \Nature of Complaints"to Choose Just One"""

In January i was called by Telkom to offer me their latest and greatest new contract on ADSL and A DSTV Explorer. I patiently listened through the sales pitch and decided it sounded like a good deal. I Agreed to be switched over from my Uncapped 4meg line and Join the new 50Gig 10meg line. I then received a message to say that my new package had been activated, and from that day my internet was no more... I have called every number made available to me, often holding for close to an hour to hear a humans voice. I have heard promises such as \The matter has been escalated