Too long to repair/replace a `Wifi router

I gave in my Wifi router to Telkom Canal Walk on 23 March 2015 for repairs as it was still under guarantee. I was told it was to be sent to the repair centre, and to this day I am still waiting for it.<br> <br> Each time, which is almost every day since in took the device in, I have to go into the store to find out on the progress on the repairs. the worst thing is that I get promised that someone will contact me to update me on the progress, and this has never happened.<br> <br> Talk of customer service!!! Some service providers don't know the meaning of the expression.