MR
Manie R

1 reviews | Active since Jan 2010

16 Jul 2015, 16:48

Too little too late

Telkom SMS on 2015-07-16 :-<br> <br> Dear Customer, we are saddened by your decision to cancel your ADSL service and hope that you will reconnect with us again soon. Your reference number is (***). For enquiries please call 10210. Regards, Telkom.<br> <br> Don't patronise your customers.<br> <br> You advertised on your website that a Telkom line can be transferred from one property to another at no cost. Got charged over R 700 for technical services. The unhelpful woman at the Rosebank Telkom outlet advised that this is for the ADSL portion.<br> <br> In my opinion Telkom is being a \*****"playing with words in this manner. <br> <br> Other queries regarding Telkom overcharging me have still not been addressed.<br> <br> Don't worry Telkom apathetic employees. I'm cancelling all Telkom services . Live in an area where luckily I can use Vumatel fibre network and Cool Ideas ISP.<br> <br> Now to find a way to not have to use Eksdom and other services provided by this cANCer government. What a bunch of jokers!!!!"""

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Replies (1)
Telkom
Telkom's reply16 Jul 2015, 17:20
Official
Hello Inalubaj,

Thank you for bringing this matter to our attention.

Kindly be advised that we are currently investigating your line issue and we will revert back to you with feedback.

Your Social Media reference number is SM126090.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo M
Telkom Social Media Team
***