JJ
Johan J

1 reviews | Active since Feb 2013

06 Jul 2016, 08:18

Too *********** to complete a simple request

<p>I've got an old 8ta simcard that I requested to be cancelled on 6 May. Reason for cancellation is that I took out a new contract with Telkom and I just don't want to pay double for the same service. Fair enough? Filled out necessary forms and sent to cancellations mailbox. Received message that mailbox is full. Sent to customer care. No feedback. Debit order went off at end of May again. Queried this. They asked for cancellation form again. Sent back, but cancellations mailbox still full. Sent to customer care, received reply from Hopolang Anastacia Kane. Sent forms AGAIN. But debit order went off AGAIN at end of June. Sent countless emails to any address I could find. NO FEEDBACK?? Sent Twitter message, they asked me to DM my details, which I did. STILL NO FEEDBACK?? Now reversed the debit order with my bank because Telkom is too *********** to complete a simple request!?!? PLEASE HELP???</p>

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Replies (1)
Telkom
Telkom's reply07 Jul 2016, 06:12
Official

Hello JohanDeJager

We sorry for the inconvenience caused.

Your query has been sent to our mobile team for assistance.

Your reference number : AI***

Regards

Noleen

Telkom Social Media Team.

Best regards,