Too Comfortable With Shrugging Shoulders.

<p>I have myself having the most terrible service with Telkom. It all started on the 19th April 2016 when I called in to advise Telkom of my new bank details, all went well. Come debit day the 25th April and no debit, I receive and sms to say that the debit has failed, I called in and was told (for the very first time) that new bank details only activate after 30 days and I'll have to pay the bill cash, I understood and didn't mind doing so, the following day I paid the account - Cash. Only to receive another sms Monday (yesterday) that my account has been suspended and follow this and do my due diligence and call in to find out why. Then I come to find that there is an entirely different outstanding balance now on my account as they have received payment yesterday. The agent that I spoke to had absolutely no idea as to what, where or when the payment came, all she iterated was that it needed to be paid to reconnect my account, she simply didn't know - and I find this to be the pattern with Telkom agents, either they are poorly trained or Telkom just hasn't let them in on the ****. Eventually, after 20 minutes, she ***umed the charge had to do with my very first debit (8 months ago) the Telkom didn't charge (I repeat, not failed debit order - Telkom didn't charge) and I am shocked because this is the first I hear of this outstanding amount - and guess what - its been raking up charges of the past 8 months to reach its grand total. I ask for a manager to call me back and still no callback. Today I call again and get through to the most unhelpful agent ever, she clearly had no means to help me. I explained the story to her again and as usual, didn't know, she advised that she'll check the invoice only to find the invoice system is offline, I ask to speak to and manager and her response was that the invoice system is offline (Yes, cause I just ask to speak to your invoice system). I ask her to have the manager call me back and her response "We are strictly an inbound call centre" (Even if I didn't work in a call centre myself, I'd know that that statement was ****). The only thing she could advise was that I call back in an hour - I don't feel like calling back for fear of getting her again, so useless. And here I sit, no call back and no internet...Nothing solved...bad form Telkom, really bad form.</p>