“Tomorrow starts today”? Not likely.

<p>Dear Telkom</p> <p>I would like to find out if I can get an ADSL line to my house, which is situated between the smallest town in the Eastern Cape and the second smallest town, before I retire in 30 years. I have been trying since the beginning of November last year to find out this information. If you deign to give me an answer, I can actually place an order, or just start a mobile data contract (most likely not with Telkom because, you know).</p> <p>I have been trying since the beginning of November last year to find out this information. If you deign to give me an answer, I can actually place an order, or just start a mobile data contract (most likely not with Telkom because, you know).</p> <p>I have tried to contact you in multiple ways. First I sent you a direct message on Facebook on 2 November 2016.</p> <p>Then I tried to call on 18 January 2017 - call dropped while I was speaking to consultant. Tried Facebook again the same day.</p> <p>Then Facebook again on 26 and 31 January. Each time I get the response “Hi Candice. Sorry for the inconvenience. We will get our team to follow up on this query for you. Thank you.^ID” or similar.</p> <p>In February someone suggested I try Twitter. I got a reply to my tweet so I sent a direct message on 15 February with my ID, phone number and other details as requested.</p> <p>On 16 February I got the response:<br />“Hi, your order was handed over to our online sales team with reference AI ********** , they will be in contact with you.^LA”</p> <p>Sent another direct message on Twitter on 19 February. Got this response:<br />“Hi, we will follow up with our fulfillment team and advise. ^NK”</p> <p>What is a fulfilment team? Is this not a sales enquiry? I am not calling again to try and explain where my house is over the phone. “Tomorrow starts today”? Not likely.</p>