Tomorrow does NOT start Today

After waiting in the queue at Bayside Mall Telkom for almost an hour, the store manager asked what we needed. When I explained that I needed to transfer my ADSL line from my company's address to my home, he said it was no problem at all, and it could all be arranged over their website. I was happy and relieved that it was so simple! (THINK AGAIN!)<br> Once you log your request, it tells you that Telkom will contact you back within 24-48 hours- This did not happen yet! Second request sent, 48 hours later- STILL no contact. The first query was logged 3 weeks ago?<br> If you call the call centre, you are on hold for an eternity, and I do not want to re-join my place in the store at the back of the queue...<br> TELKOM- Tomorrow does NOT start Today?!?!?